Common FAQs

1. Where to buy authentic 21st Century products?

To ensure you purchase only genuine 21st Century products, we recommend buying from our authorized retailers or through our official 21st Century Online Stores. By doing so, you can be confident in the authenticity and quality of our products.

2. How can I verify product authenticity?

Every health product registered with the National Pharmaceutical Regulatory Agency (NPRA) under the Ministry of Health Malaysia (MOH) features two important elements: the registration number and hologram label.

Registration number

  • Look for a valid registration number starting with “MAL,” followed by an 8-digit number, and ending with an alphabet indicating its registration category. This number should be clearly printed on the label of the product.
  • Sample:

Hologram label

  • Each registered 21st Century product displays a hologram label on its packaging. You can easily verify the authenticity of Farmatag by using the free app called FarmaChecker.
  • Sample:

  • To verify the authenticity of Farmatag, follow these steps to use FarmaChecker:
    1. Download the FarmaChecker application from a trusted source.
    2. Open the application.
    3. Once you have accessed the homepage, click on the “scan” button.
    4. Then, click ‘Scan Now’.
    5. You may scan the QR code to get the product details now.
  • Here are the steps to check it.


3. Sometimes, I receive products with black caps instead of the usual colorful caps. Are these products authentic?

Absolutely! At times, we may change the cap color to black as part of our promotional activities, making it easier for you to recognize these special promotional products. However, please be assured that regardless of the cap color, each of our products is accompanied by a registration number and hologram label. These features serve as a guarantee of authenticity and can help you verify the genuineness of our products.

4. What should you do if you have any doubts?

If you still have any uncertainties regarding the authenticity of your 21st Century product, please don’t hesitate to contact us. Our dedicated team is here to assist you and address any concerns you may have.
Phone: 1-800-880-238

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